Queen's Hospital

Queen's Hospital 2023-12-27 Person 5 5 0

I found my treatment at Queens hospital, very good. And that’s why I gave a high score.

I was told I would have to be admitted to the hospital, with this I was also told I would get a procedure done in 48 hours, which was going to be Colonoscopy. With it being Christmas Eve I wanted to go home and spend, Christmas with my family. I would have been happier if I could have been told to go home and have been given an appointment for my colonoscopy on another date. That is what I wanted and for my bed to be given to a person more needy than me.

Queen's Hospital 2023-12-27 Person 5 5 0

The day I needed to go to A&E, there was a doctors strike. Everyone from the volunteers to the nurses and doctors were fantastic. They had emergencies come in which left 1 doctor. Yes, I spent nearly 11 hours there, but I carnot fault anyone. So thankful to have this great service on my doorstep.

Not applicable

Queen's Hospital 2023-12-27 Person 3 5 0

Spent three hours in a corridor before being found a bay in A&E.

Find a way in which patients do not have to spend time in a corridor unsure as to whether they have been forgotten.

Queen's Hospital 2023-12-27 Person 2 5 0

For the most part I was ignored and the concern was to get me out of there. It was the junior doctors strike. I wanted help to manage the pain I was in and got little help.

Listen to patients blood tests are not the only tests

Queen's Hospital 2023-12-27 Person 4 5 0

The lady doctor that saw me was truly amazing , she explained everything very well.

Waiting time and organization not very good, staff don’t communicate enough, although I’ve said 5 times I’m allergic to penicillin they were about to give me antibiotic with penicillin. And this is due to the fact they do not communicate effectively .

Queen's Hospital 2023-12-27 Person 1 5 0

Arrived at A&E with heart attack simptoms , they got a blood sample to check the trompine and after 8 hours they told me the sample was lost . I chased them three times in these 8 hours and always asked how was my blood test as that could ve told me if it was a heart attack and they said I need to wait they didn t bother to check. The consultant didn t check and had no clue about the fact I had a Xray done the same night as well. In a final I had to leave as I was very very tired, they got the second blood sampl but they did not sent the results to the GP by now neither the Xray.

A&E service is so bad it put patient life in risk, lack of attention given to the people, the doctors bearley move and it seem they don t care

Queen's Hospital 2023-12-27 Person 2 5 0

Arrived at 5:45pm assesed quickly then waited over 7 hours for an ECG and to be seen by doctor. Once in A&E was not seen by anyone until consultant came for us at 12 midnight who was very apologetic and apologised for delay. Would have been a better experience if someone had come and checked on all in A&E even with an apology for the waiting time or just a kind gesture of how everyone was doing and where to find water and toilets. Drunks sitting with elderly patients and not moved on even though was annoying people! No comfortable chairs offered to my elderly mum even though some looked available. No care or kindness shown while we waited. Not updated at all. People were told if they didn’t like the wait they could leave! I was accompanying my mother but helped others sitting in waiting room to get water and find chairs. Consultant amazing and very empathetic- shame about experience in waiting area!

Someone walking around checking on patients and finding chairs or areas to sit. Giving updates or apologising for wait time. Just showing kindness and empathy would have been nice! A gentleman waiting could not stand as he was shaking uncontrollably - not one person in 7 hours asked him if he needed water or help getting to the toilet. other patients waiting were trying to help!

Queen's Hospital 2023-12-27 Person 4 5 0

All the hospital staff at Queens looked after my elderly mum really well. They checked over her thoroughly and kept up regular temp & bp checks. She felt very safe at all times.

I didn’t receive a phone call in the morning as I had been informed I would, but when I rang they were very helpful

Queen's Hospital 2023-12-27 Person 5 5 0

Doctor give me updates on my progress, need more investigations, regarding my heart to see if my gallbladder can come out, if not not sure what they are going to do

Waiting time, however you are very busy, with more money from Government

Queen's Hospital 2023-12-27 Person 1 5 0

The most horrible experience of my life after 3 days in Major's A I wanted to die I was suicidal apart from receiving blood I felt that the place was overwhelmed. On the morning of my forth day I was sitting on my bed sobbing when the night manager saw me he got me moved straight away as a plus one in Sunrise A. There were so many people that could of been dealt with my a minor injury clinic. The staff were trying their hardest but we're overwhelmed by the sheer amount of patients & families.

Triage needs to be better trained to be able to differentiate between people with emergency needs & those that just need to see someone to tend minor injuries & ailments.